Smart Werables
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Q. Are the wristband data protected in any way?
A.No worries about privacy, the collected data will only be saved in the devices or uploaded to your cloud through the APP developed by yourself. Moreover, wearers can also turn off the data recording on APP.
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Q. When two wristbands are too close for a long time, is it possible to save only one contact width the total time they were close instead of several records?
A.
No, not just one of them. If the bracelets(only up to 50pcs) are close within 2 meters, they will keep detecting and storing the data until there is not enough storage space and the newly stored data will automatically overwrite the old ones.
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Q. When the battery power of the wristband is low (under 20%), does the detection get weak?
A.
The detection performance will not be weakened even the battery is low but it alerts for charging with blue light flash, and automatically powers off when the battery is too low to work.
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Q. What is the minium accessible distnce for xoons between phone and B8 Plus wristband, does the wristband power affect that distance?
A.
There are five gears for distance setting, according to your actual use.
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Q. Is it possible for the NFC in C10 to read and write the specific information of Beacon?
A.
Yes, it’s not only for detection, but also being able to write Mac address.
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Q. Can the B7 be burned with different NFC IDs?
A.
The B7 can be burned with different NFC IDs and the NFC ID list can be provided.
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Q. Are the B7 burned with different NFC ID by the factory default before shipment?
A.
The NFC ID of B7 can be burned by the factory default or by customer’s requirements.
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Q. Can C7B with laser printing on the shell be disinfected with the quaternary ammonium salt disinfectant? Are there any effects?
A.
we are not sure if there are any effects because we haven’t tested by using the quaternary ammonium salt disinfectant yet.
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Sensor Tag
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Q. How does S3 collect data?
A.
It collects data automatically every 5 seconds, with local records up to 2000.
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Q. Are the rules of data storage and screen refresh the same for S3?
A.
Except the rule of refreshing screen once in every half an hour, the other rules of both are the same.
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Q. If there's no change in the current temperature and humidity when refreshing screen, will this data be stored?
A.
No, this data will not be stored.
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Q. Can S3 be disassembled and burned firmware by customers themselves? And if it can be disassembled, what should be paid attention to? For example, will the screen be damaged?
A.
1. S3 can be disassembled to replace the battery, but customers’ own firmware can't be burned because S3 is sealed by glue. 2. The samples haven’t sealed by glue can be applied for customers to test.
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Q. Is the S4 connected with App encrypted?
A.
A password is required to connect the S4 to the App for the first time. If you do not unbind the S4, no password is required for each connection; if unbind, a password is required to connect again.
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Q. How to get all the historical data of the S3?
A.
The historical data can only be viewed through the App. Choose the corresponding time period to see the historical data of the year, month, or week.
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Bluetooth Beacon
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Q. Is the housing of i6 compressed by ultrasonic?
A.
No, it isn't.
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Q. Do our Beacon products support long range (LE Coded) and enable DCDC (with inductor and capacitor)?
A.
All our Beacon products don’t support long range (LE Coded), but most enable DCDC (with inductor and capacitor).
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Q. Beacon locates by the signal strength of the RSSI. How is the detected distance converted to the RSSI value shown on the APP? Is there a conversion factor of the RSSI distance?
A.
The conversion requires the algorithm from the customer to complete.
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Q. Can the card reader write the NFC?
A.
Customers can write the NFC by themselves or we can write it before shipping. Currently only the MAC address and the NFC ID have been written, and the information such as URL and text can also be written in theory.
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Q. In terms of i7 with BeaconPlus firmware, after scanning it by the BeaconSet+ App in the iOS system, why does it show connection timeout when click to connect?
A.
To check whether there is only one URL data frame, and whether having turned on the info data frame. If the customer has closed the connection of all channels and set it to the non-connectable state, it’s needed to check whether the product has a button, and press the button to switch to the connectable state before connecting, connection will be done.
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Q. Is i10-6004A compatible with an accelerometer?
A.
Yes, it is.
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loT Gateway
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Q. How does G2 process the IQ (In-phase&Quadrature) data?
A.
Customers can configure G2 to upload the IQ data collected by the AR1 locator to their own Cloud, and calculate with the IQ data to get the specific positioning information.
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Q. Is it possible for the nRF52805 based on BLE5.2 to be compatible with AoA firmware based on BLE5.1?
A.
No, neither the software nor hardware based on nRF52805 support the AoA firmware. We only have the nRF52805 based on BLE5.0 by now, and the AoA-based G2 gateway uses our private protocol which can not be compatible with the firmware developed by the customer.
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Q. Are the three channels (37, 38, 39) of the Gateway collecting data simultaneously?
A.
It is the beacon devices that broadcast in three channels simultaneously, but the Gateway scan the three channels alternately to collect data. That is, if the Gateway is scanning the channel 37, it can only collect the data from channel 37.
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Q. Is it possible to show which channel the data is coming from?
A.
It won’t show which channel the data is coming from, because the current Nordic Bluetooth protocol stack doesn’t support this feature.
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Q. Can G2 AoA Gateway kit scan the data of BLE 5.0 / 5.1 devices?
A.
It can only scan the data of BLE 5.1 devices.
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Q. Why does the static white LED keep lighting (more than ten minutes) after long pressing the RESET button of the Gateway to restore factory settings?
A.
The Gateway is stuck and needed to update the firmware and reboot.
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IoT Module
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Q. Is it possible for the nRF52805 based on BLE5.2 to be compatible with AoA firmware based on BLE5.1?
A.
No, neither the software nor hardware based on nRF52805 support the AoA firmware. We only have the nRF52805 based on BLE5.0 by now, and the AoA-based G2 gateway uses our private protocol which can not be compatible with the firmware developed by the customer.
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